Returns | Exchanges | Lifetime Warranty

Our Return & Exchange Policy

We want to make sure your experience with EMBR is nothing short of exceptional. That’s why we’ve created a simple and straightforward return and exchange policy — so you can shop with confidence.

🔁 Exchanges

Love your ring but the size isn’t quite right? No problem — we’ve got you.

We offer hassle-free size exchanges or returns for store credit within 30 days of delivery, as long as the ring is returned in brand new condition.

Head over to our Return & Exchange Portal to get started. You can choose to request:

  • A size exchange
  • A return for store credit
  • Or a prepaid return label for a refund (see below)

📦 If you’re exchanging your ring, your new one will ship out within 1–2 business days after we receive the original. You’ll receive a confirmation email with tracking as soon as it’s on its way.

Ready to begin?
RETURN & EXCHANGE PORTAL

💸 Returns

Returns are rare around here — but if something didn’t work out, we’re here to help.

You can return your ring for a full refund within 30 days of delivery. Just make sure it’s in brand new, unused condition, and you’ll only need to cover the return shipping.

⛔ Please Note: Clearance items are not eligible for a refund but can still be exchanged.

📅 Shopping early for a wedding? Please be sure to check the fit and style within the return window. Wear it around the house and make sure it’s the one before the big day — because once the window closes, we won’t be able to accept a return.

To start a return for refund, please email us at support@embr.com.
For exchanges or store credit, use the portal linked above.

💎 Lifetime Warranty

We stand behind every ring we make. As of April 2024, all EMBR bands come with a FREE Lifetime Warranty.

If your ring ever has an issue due to a manufacturing defect, we’ll replace it with the same style or a similar one of equal value.

A few things to note:

  • Sizing or width changes are not included in replacements.
  • Customers cover shipping & handling:
    • $15 (U.S.)
    • $30 (International)

To file a warranty claim or ask a question, just reach out to: support@embr.com