Returns | Exchanges | 1 Year Warranty
We want to make absolute sure you have only the best experience with EMBR and for this reason have created a simple and practical return/exchange policy for your peace of mind.
If you love your ring (and we're sure you will) but didn’t get the size quite right the first time, no worries. We’re more than happy to help you with a size exchange within 90-days of delivery. Just have the ring back to our warehouse in brand new condition within 90-days for a hassle-free exchange. We ultimately want to make sure you have the EMBR ring you love in the size you need, so exchange as many times as needed during that timeframe.
You can proceed to our exchange portal, file for a return for store credit or exchange and get a pre-paid return label. You won't incur any cost to exchange your ring.
If you would like to make an exchange, please utilize our online portal to begin your exchange process:
This will give our fulfillment team the information they need to process the exchange smoothly for you. Your exchange will be back on its way to you within 1-2 business days from the date your item arrives back at our shop. Once your exchange has been shipped to you, you'll see another shipping confirmation with a tracking number in your email!
Returns are rare at EMBR, so we're sorry that something didn't work out with your ring. If for any reason you are unhappy with your purchase, you can return it hassle-free for a full refund within 30-days of your original delivery date. Just pay the return shipping and have the new, unused ring back to our warehouse within 30-days for a full refund. Clearance items are exempt from a refund but are still eligible for an exchange.
Please bear in mind, if you are purchasing for a wedding that is some time away still, you are responsible to ensure your new ring fits and is exactly what you want within this 30-day return window. Unbox it, put it on, wear it around the house. Make sure it's the perfect fit for your big day before you get back from the honeymoon and are outside of the return window!
Reach out to [email protected] to begin a return for refund or see our section above for exchanges or returns for store credit.
EMBR rings have a full one year warranty. This will cover breakage or anything else that could be caused by a manufacturing error. And we offer lifetime warranties that you can add on to any ring purchase (new in 2023). We back our rings 100%.
Reach out to [email protected] if you feel you have an issue that is covered under warranty.