FAQ

Do you ship all over the world?

Yes, we are delighted to tell you that we ship these rings anywhere in the world for FREE! 

 

How long does it take for my ring to ship?

We typically ship out a ring order within approximately 3 business days of order placement. The actual shipping period will vary depending on which shipping option you select during checkout.

 

What company do you use for shipping?

We primarily ship our rings through USPS, but we also work with FedEx and DHL as well. Depending on the shipping option selected upon placing an order, your EMBR ring will be delivered by one of these three carriers.

 

How do I find my ring size?

Our ring size chart makes finding your ring size simple and painless! Check it out here - https://www.embr.com/pages/mens-wedding-bands-ring-sizing 

 

I want to order a Couples Package - How do I select the sizes?

Go ahead and purchase the Couples Package like normal. Then, send us a message with your order number and let us know which sizes, colors and widths you would like. We will make the updates on our end manually and confirm everything with you.

 

What is the width of your rings?

Most of our bands come in your choice of 4MM, 6MM & 8MM widths.

 

Are there custom's charges for international orders?

Each government handles customs uniquely. Please check with your local government for costs or any fees that may be associated with your purchase.

  

What is Damascus Steel?

Damascus steel acquires its wavy surface design by hammer-welding strips of steel and iron, followed by repeated heating and forging to create a beautiful, durable band. The ring is then acid finished, which can darken parts of the steel, as well as produce a raised texture to the surface. Each Damascus ring has a unique design, truly making it one-of-a-kind. No two rings are alike! 

 

Do you offer engravings?

Unfortunately, we are not able to offer custom engravings for our rings at this time. However, we highly recommend taking your ring to a local jeweler to have it laser engraved. There is typically a very minimal fee to have this done, and this way you can be 100% sure of the size first.  

 

Do you offer custom orders?

EMBR does not currently offer custom designs.

 

What is your Return/Exchange policy?

We want to make absolute sure you have only the best experience with EMBR and for this reason have created a simple and practical return/exchange policy for your peace of mind. 

If for any reason you are unhappy with your ring, you can return it hassle-free for a full refund within 30 days of your original delivery date. Just pay the return shipping and have the ring back to our warehouse within 30 days for a full refund. If you love your ring (and we think you will) but didn’t get the size quite right the first time, no worries. We’re more than happy to help you with a size exchange within 30 days of delivery. Ultimately, we’ll be sure to take care of any needs or concerns you may have.

 

How do I make a change to my order?

Need to change a shipping address or ring size on an order already placed? Not a problem. If anything needs to be updated, shoot us an email at support@embr.com and we'll take care of it as long as it hasn't been shipped. 

 

How do I exchange my ring for a different size?

Please send a message our way at support@embr.com. We'll be back in touch ASAP!

 


 

 

 

Trust Guard Security Scanned